Refund and Returns Policy

At FineImperial, we are committed to providing high-quality jewelry and ensuring complete customer satisfaction. Every order is carefully inspected before dispatch, but if you receive a damaged product, incorrect item, or incomplete order, you may be eligible for a return, refund, or replacement as per the policy outlined below.

Policy Basics

Customers may request a return, refund, or replacement only in the following cases:

• Received item is damaged or defective
• Wrong product has been delivered
• Incorrect quantity received

To help us resolve issues quickly, customers are required to provide clear photographs of:

• Outer packaging (with label visible)
• Received product(s)
• Invoice or order details (if requested)

All claims are reviewed by our quality and support team before approval.

Resolution Process

• Once we receive the required details and images, our team will review the issue and aim to respond within 12 working hours.
• After verification, customers may choose one of the following solutions:

Refund: If approved, the eligible refund amount will be processed back to the original payment method used at the time of purchase. A confirmation email will be sent once the refund is initiated.

Replacement / Reshipment: We may resend the correct product or replacement item based on the original order. Once dispatched, a new tracking number will be shared with the customer.

Return Conditions

In some cases, customers may be required to return the product before a refund or replacement is processed.

If a return is required:

1. The return address will be provided by our support team
2. Customers must share return tracking details once shipped
3. The item must be returned in original condition and packaging (if applicable)

Important Notes

1. All orders on FineImperial are prepaid only
2. Return or refund requests must be raised within 7 days of delivery
3. Requests made after 7 days of delivery may not be eligible
4. Refund processing time may vary depending on the customer’s bank or payment provider
5. Shipping charges (if applicable) may be non-refundable unless the error is from our side

Customer Commitment

At FineImperial, we aim to handle every issue fairly, transparently, and quickly. Our goal is to ensure that every customer receives authentic, quality-assured jewelry and a smooth shopping experience.

We appreciate your trust in FineImperial and are always here to support you.